YOUR PRIVACY IS A PRIORITY TO US
How We Collect Information
Visiting our Web Site
We will not collect personal information about you just because you visit this site. In order to improve the usefulness of our web site for our visitors, we automatically collect and maintain statistical information from our site’s data logs that concern network traffic flow and volume. This information consists of:
- The name of the domain from which the visitor accesses the Internet (e.g., “a company.com”; “a school.edu”; or “an agency.gov”)
- The Internet Protocol Address; and
- The date and time our website is visited
- Browser type
- Internet service provider
- Referring/exit pages
- Operating system
- Clickstream data
This information does not identify individual visitors and is used to enhance and improve your experience on our site. No attempts are made to identify individual users unless illegal behavior is suspected.
When you use our Services, we automatically collect information on the type of device you use and operating system version. We use mobile analytics software to allow us to better understand the functionality of our Services on mobile devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was accessed from. We do not link the information we store within the analytics software to any personally identifiable information you submit within our Services.
Purchasing our Products
The purpose of this site is to market and sell our software and related services. As a result, you may have to provide us your personal information and email address. We do not share or disseminate this information to other vendors or clients. This information is kept in strictest, secure, confidence. If you choose to purchase our products online, you will be asked for personal information as well as your credit card number. The forms requesting this information are on a secure server. All steps are taken to safeguard your information.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
What information do we collect? Information provided by you. You may provide us with certain personally identifiable information when you:
- Register for a TrustRight account;
- Login and use the TrustRight Services;
- Request customer support or send us any other communication;
- Sign up for newsletters, email alerts, and special offers;
- Respond to surveys;
- Give us permission and the information necessary to upload your student loan information;
- Provide us with information which may include your name, email address, mailing address, phone number, student loan balances and terms, account numbers, lenders, social security number, and Federal Student Aid username and password, personal income, employment status, college enrollment status, tax filing status, marital status, student loan repayment statuses, names, addresses, and phone numbers of two references, your family size, and if you choose an income-driven repayment plan, tax return information limited to your Adjusted Gross Income from one of the last two years, and other demographic data;
- You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
- Your Credit Card details including: Cardholder’s name, credit card type, credit card number, expiration date, billing address, email address. Credit card data is used to complete our transactions and none of this information is shared with anyone else.
We may also collect, from you, the following personal information about your contacts:
Tell A Friend / Referral Rewards
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TrustRight stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program. Your friend may contact us at support@TrustRightStudentLoanServices.com to request that we remove this information from our database.
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@TrustRightStudentLoanServices.com.
We will use your name and email address to send newsletters to you. Out of respect for your privacy, we provide you a way to unsubscribe.
Your Choices / Opt-out
- Within TrustRight Corporate Family
- With Our Service Providers
In some cases, we employ service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. Examples include using Web analytical software, Web beacons, delivering downloadable products, offering online software applications, or sending e-mails on our behalf. While this may require us to share information, these service providers are strictly prohibited from using your information other than to act on our behalf.
- Affinity Service Third Party Business Partners
We maintain a select number of relationships with third party service providers whose business may be aligned with your employment or to provide service to you based on any financial benefits you may receive when using our Services. As an example, we have aligned with PlanMember Financial Services whose business provides long-term retirement planning services to consumers employed in various Public Service careers.
- For Legal Reasons
We may be required to provide information about you to third parties outside of the TrustRight corporate family without your consent as provided by law, such as, to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, a subpoena or court order, judicial process or bankruptcy proceedings, regulatory authorities, to protect against fraud.
- In Case of Sale of Company
Your information may be transferred in connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or operating unit. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We post customer testimonials on our web site, which may contain personal information such as the customer’s name and/or photo or video images. We do obtain the customer’s consent prior to posting the testimonial to post their name or images along with their testimonial. If you wish to update or delete your testimonial, you can contact us at support@TrustRightStudentLoanServices.com.
Blog / Forum
Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@TrustRightStudentLoanServices.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
Social Media Widgets
Our Former Customers
We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Access to your data on our Service is password-protected, and data is protected by SSL encryption when it is exchanged between your web browser and the Service. We also support secure https access to the TrustRightStudentLoanServices.com website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “How to Contact Us” section below.
You are responsible for maintaining the confidentiality of your Program access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.
We may retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us at support@TrustRightStudentLoanServices.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Access to Personal Information:
Upon request TrustRight will provide you with information about whether we hold any of your personal information. You may view, delete and/or make changes to your personal information by visiting your account online at www.TrustRightStudentLoanServices.com and selecting “Edit Account Information” or by emailing our Customer Support at support@TrustRightStudentLoanServices.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
How to Contact Us:
If you have questions or concerns regarding this policy, you should first contact customer support at support@TrustRightStudentLoanServices.com. You can also write us at:
TrustRight Student Loan Services
2500 Quantum Lakes Drive, Ste. 203, Boynton Beach, FL 33426
Approved and Effective 02/01/2017