YOUR PRIVACY IS A PRIORITY TO US

Protecting your privacy is important to TrustRight Student Loan Services (collectively “We”, “Us”, “Our” or “TrustRight”). At TrustRight we are committed to safeguarding customer information on www.TrustRightStudentLoanServices.com. Since your privacy is a priority to us, TrustRight will not share nonpublic information about you with third parties outside of the TrustRight corporate family without your consent, except as explained in our Privacy Policy. We have created this Privacy Policy to make sure you know what information we collect and how we use it. By using our Services, you expressly consent to the collection, storage, disclosure and use of your information as we have outlined in this Privacy Policy and you agree to the terms and conditions of this Privacy Policy. This Privacy Policy explains TrustRight’s collection, use, retention, and security of information about you.

How We Collect Information

Visiting our Web Site

We will not collect personal information about you just because you visit this site. In order to improve the usefulness of our web site for our visitors, we automatically collect and maintain statistical information from our site’s data logs that concern network traffic flow and volume. This information consists of:

  • The name of the domain from which the visitor accesses the Internet (e.g., “a company.com”; “a school.edu”; or “an agency.gov”)
  • The Internet Protocol Address; and
  • The date and time our website is visited
  • Browser type
  • Internet service provider
  • Referring/exit pages
  • Operating system
  • Clickstream data

This information does not identify individual visitors and is used to enhance and improve your experience on our site. No attempts are made to identify individual users unless illegal behavior is suspected.

Mobile

When you use our Services, we automatically collect information on the type of device you use and operating system version. We use mobile analytics software to allow us to better understand the functionality of our Services on mobile devices. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was accessed from. We do not link the information we store within the analytics software to any personally identifiable information you submit within our Services.

Purchasing our Products

The purpose of this site is to market and sell our software and related services. As a result, you may have to provide us your personal information and email address. We do not share or disseminate this information to other vendors or clients. This information is kept in strictest, secure, confidence. If you choose to purchase our products online, you will be asked for personal information as well as your credit card number. The forms requesting this information are on a secure server. All steps are taken to safeguard your information.

Tracking Technologies

Technologies such as: cookies, beacons, tags, scripts or similar technologies are used by TrustRight and our partners, affiliates, or analytics or service providers. For an updated list of these providers please contact us at support@TrustRightStudentLoanServices.com. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Behavioral Advertising

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

Information Gathering

What information do we collect? Information provided by you. You may provide us with certain personally identifiable information when you:

  • Register for a TrustRight account;
  • Login and use the TrustRight Services;
  • Request customer support or send us any other communication;
  • Sign up for newsletters, email alerts, and special offers;
  • Respond to surveys;
  • Give us permission and the information necessary to upload your student loan information;
  • Provide us with information which may include your name, email address, mailing address, phone number, student loan balances and terms, account numbers, lenders, social security number, and Federal Student Aid username and password, personal income, employment status, college enrollment status, tax filing status, marital status, student loan repayment statuses, names, addresses, and phone numbers of two references, your family size, and if you choose an income-driven repayment plan, tax return information limited to your Adjusted Gross Income from one of the last two years, and other demographic data;
  • You may also provide us with information about other people, such as their email addresses, if you email a product to a friend or refer a friend to the Site or our promotions.
  • Your Credit Card details including: Cardholder’s name, credit card type, credit card number, expiration date, billing address, email address. Credit card data is used to complete our transactions and none of this information is shared with anyone else.

We may also collect, from you, the following personal information about your contacts:

Tell A Friend / Referral Rewards

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TrustRight stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program. Your friend may contact us at support@TrustRightStudentLoanServices.com to request that we remove this information from our database.

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@TrustRightStudentLoanServices.com.

Newsletters

We will use your name and email address to send newsletters to you. Out of respect for your privacy, we provide you a way to unsubscribe.

Your Choices / Opt-out

We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes. By providing information to the Company, you are consenting to our collection, use and disclosure of such personal information in the manner described in this Privacy Policy. We provide you the opportunity to withdraw your consent when such information is collected. In addition, such consent may be withdrawn in writing/email and sent to our customer service department as shown in the How to Contact Us section of this Policy:
Sharing Information

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties.

  • Within TrustRight Corporate Family
    We may share information about you and the products and services you have purchased from us, among members of the TrustRight Corporate family, all of whom follow our Privacy Policy. However, this information will not be provided to third parties outside our corporate family, except as noted below:
  • With Our Service Providers
    In some cases, we employ service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. Examples include using Web analytical software, Web beacons, delivering downloadable products, offering online software applications, or sending e-mails on our behalf. While this may require us to share information, these service providers are strictly prohibited from using your information other than to act on our behalf.
  • Affinity Service Third Party Business Partners
    We maintain a select number of relationships with third party service providers whose business may be aligned with your employment or to provide service to you based on any financial benefits you may receive when using our Services. As an example, we have aligned with PlanMember Financial Services whose business provides long-term retirement planning services to consumers employed in various Public Service careers.
  • For Legal Reasons
    We may be required to provide information about you to third parties outside of the TrustRight corporate family without your consent as provided by law, such as, to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, a subpoena or court order, judicial process or bankruptcy proceedings, regulatory authorities, to protect against fraud.
  • In Case of Sale of Company
    Your information may be transferred in connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or operating unit. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Testimonials

We post customer testimonials on our web site, which may contain personal information such as the customer’s name and/or photo or video images. We do obtain the customer’s consent prior to posting the testimonial to post their name or images along with their testimonial. If you wish to update or delete your testimonial, you can contact us at support@TrustRightStudentLoanServices.com.

Blog / Forum

Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@TrustRightStudentLoanServices.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.

Links

As a service to our customers, we have installed links to various tax agencies/services. These include StudentAid.ED.gov, IRS.gov, and various government agencies and organizations. The links provided are maintained by these separate entities and are not the property of, or affiliated with, TrustRight. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the Privacy Policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Our Former Customers

Even if you are no longer a TrustRight customer, our Privacy Policy will continue to apply to you.

Security

We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Access to your data on our Service is password-protected, and data is protected by SSL encryption when it is exchanged between your web browser and the Service. We also support secure https access to the TrustRightStudentLoanServices.com website. To protect any data you store on our servers, we also regularly monitor our system for possible vulnerabilities and attacks. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account with us has been compromised), please immediately contact us in accordance with the “How to Contact Us” section below.

You are responsible for maintaining the confidentiality of your Program access information and password and for restricting access to your device, and you agree to accept responsibility for all activities that occur under your password.

Data Retention

We may retain your information for as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us at support@TrustRightStudentLoanServices.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information:

Upon request TrustRight will provide you with information about whether we hold any of your personal information. You may view, delete and/or make changes to your personal information by visiting your account online at www.TrustRightStudentLoanServices.com and selecting “Edit Account Information” or by emailing our Customer Support at support@TrustRightStudentLoanServices.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.

How to Contact Us:

If you have questions or concerns regarding this policy, you should first contact customer support at support@TrustRightStudentLoanServices.com. You can also write us at:

TrustRight Student Loan Services
re: Privacy Policy
2500 Quantum Lakes Drive, Ste. 203, Boynton Beach, FL 33426

Changes in this Privacy Policy

The Privacy Policy applies to products and services of TrustRight Student Loan Services. We reserve the right to change this Privacy Policy, and any of the policies described above, at any time. Any changes to our Policy will be immediately posted and made available to consumers at our website and these changes will not take effect for 15 days after their initial posting. We will also email users with this information. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. The examples contained within this Privacy Policy are illustrations; they are not intended to be exclusive.

Approved and Effective 02/01/2017